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Altstadt Mon-Fri 10-7, Sat 10-2
0512 56 08 99 By Appointment Only

Privacy Policy

The binding version is the German one at Datenschutz

Effective as of 12 October 2026

Privacy at a Glance

  • We only collect data that is strictly necessary to process your digitization orders.
  • Your private video and audio recordings are treated with absolute confidentiality and deleted after completion.
  • We use an external form service based in the USA (FormSubmit), which involves data transfer outside the EU.
  • You have the right to access, correct, and delete your personal data at any time.

1. Data Controller

The entity responsible for the processing of data on this website and within the scope of our services is:

Basqueluma GmbH
Managing Director: Andreas Mayer
Share Capital: 35,000 €
Maria-Theresien-Straße 42
6020 Innsbruck, Austria
Email: [email protected]
Phone: 0512 56 08 99

2. Data Collection and Purpose of Processing

We process personal data in accordance with the General Data Protection Regulation (GDPR/DSGVO) and the Austrian Data Protection Act (DSG). This occurs in the following instances:

  • Contact Form and Email: When you contact us via the form or email, we store your name, email address, and the content of your message to respond to your inquiry.
  • Order Processing: To carry out the digitization of your media (e.g., video cassettes or photo films), we require your contact and shipping details. The legal basis for this is the performance of a contract according to Terms Art. 3.
  • Telephone Communication: Data processed during phone calls is handled short-term to address your specific request.

We do not use analytical cookies or advertising trackers. Your preferences are managed via local storage (localStorage) under the key bsql-consent for a period of 180 days.

3. Data Transfer to Third Parties and Hosting

To ensure the functionality of our website, we employ the following service providers:

Form Service: We use formsubmit.co to transmit contact requests. The provider is based in the USA. Please note that when data is transferred to the USA, a level of data protection equivalent to that of the EU cannot be guaranteed. We minimize the transmitted data to the absolute necessity.

Hosting: Our website is hosted by:

World4You Internet Services GmbH
Wolfgang-Pauli-Straße 2, BT3
4020 Linz, Austria

We conclude appropriate data processing agreements (DPA) with all subcontractors, as described in our DPA policy.

4. Storage Duration and Deletion

We store your data only as long as it is necessary to achieve the purpose of use or due to legal retention periods (e.g., tax law obligations).

  • Communication Data: Deleted after the inquiry is resolved, provided no customer relationship is established.
  • Order Data: Removed after full completion of the order and expiration of warranty periods.
  • Digital Copies: Internal working copies of your media are deleted no later than 60 days after the return of the originals, according to our business rules.

5. Your Rights as a Data Subject

Under the GDPR, you have the following rights:

  • Right to access the data we have stored about you.
  • Right to rectification of incorrect data.
  • Right to erasure ("Right to be forgotten").
  • Right to restriction of processing.
  • Right to data portability.
  • Right to object to the processing of your data.

Please send any such requests to [email protected].

6. Supervisory Authority and Jurisdiction

If you believe that the processing of your data violates the GDPR, you have the right to lodge a complaint with a supervisory authority. In this case, the competent authority is:

Österreichische Datenschutzbehörde (DSB)
Barichgasse 40-42, 1030 Wien
Website: https://www.dsb.gv.at

The place of jurisdiction for all disputes arising from this relationship is Innsbruck, Austria.

This policy also considers the requirements of § 165 Abs. 3 TKG 2021, as well as the KSchG and FAGG.